SUPPORT & SOFTWARE UPDATE SUBSCRIPTION
MOST
POPULAR
SOFTWARE UPDATES, UNLIMITED PHONE & EMAIL SUPPORT SUBSCRIPTION
ESSENTIAL
$25 per week
PREMIUM
$35 per week
ULTIMATE
$39 per week
Unlimited Phone support with our 1300 Australian call centre (Monday – Saturday)
✓
✓
✓
Email Support
✓
✓
✓
Standard Software Updates
✓
✓
✓
Remote Connection Support
✓
✓
✓
Premium Software Updates
✗
✓
✓
HB Pay Online Deposits
✗
✓
✓
HB Pay Subscription – Integrated EFTPOS
✗
✓
✓
Additional in salon software Licence x 1
✗
✓
✓
Additional remote connection software Licence x 1
✗
✓
✓
Updated stock files
0
✓
✓
Online Monitored Cloud Backup – twice daily *$99 Setup fee applies, required for HB Pay
0
✓
✓
20% off Stationary
✗
✓
✓
10% off Hardware
✗
✓
✓
Up to 6 hours of one on one personalised online Education # ($480 Value)
0
0
✓
$100 Annual credit to spend with Hairware Beautyware (Hardware, Stationary & licences)
✗
✗
✓
Monday to Friday 8:30AM – 7:00PM, Saturday 8:30 – 3:30pm
All prices exclude GST and billed monthly. Minimum contract term of 24 months, then agreements continue on a month to month basis. 0 -Optional extra and charges apply. ^Ultimate package annual credit expires 31 December of each calendar year. * Online monitored cloud backup must be setup by our support team and has a one-off set up fee of $99. Cloud backup is compulsory with HB Pay features. # Education is subject to availability and bookings are essential, hours expire at the end of each calendar year. Software licences are not included within the support subscription packages, with the exception of the licences listed within the premium and ultimate packages only. Additional in salon software Licence x 1, refers to an in salon network licence in addition to any existing on premise Hairware Beautyware software license/s. Additional remote connection software Licence x 1, refers to an additional TS plus licence. Must be running a 2018 update or later, 2017 and earlier require a software subscription. Support opening hours are AEST/AEDST.